Website Terms & Conditions of Use

1. About the Website

1. Welcome to www.voicord.com (Website). The Website allows you to access and use the Voicord (Services).
2. The Website is operated by VOICORD PTY LTD, ACN 694473786. Access to and use of the Website, or any of its associated products or Services, is provided by VOICORD PTY LTD. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
3. VOICORD PTY LTD reserves the right to review and change any of the Terms by updating this page at its sole discretion. When VOICORD PTY LTD updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms.

3. About the Service

1. Voicord is a software-as-a-service (SaaS) platform that enables users to translate and review spoken content in real time or after the recording has occurred. The Service may also provide AI-powered features, such as summaries, contextual explanations, and question-and-answer functionality, which are generated based on transcripts or translations produced by the Service.
2. Free and paid user accounts are currently offered. You acknowledge and agree that the accounts offered, as well as the account features may change from time to time, and may be governed by separate terms which apply specific to the account. Where special account-specific terms apply, you will be informed, and must accept those terms before you are given such an account. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by account-specific terms.
3. The Services are provided as a tool to assist with translation, transcription, and related functions, and do not directly control or affect your business operations, production processes, or critical business decisions. AI-generated summaries, contextual explanations, and question-and-answer responses are intended solely to provide conceptual clarification and reference material to assist with understanding during the translation process. These AI-generated responses may contain errors, omissions, or inaccuracies, and are not intended to provide detailed, in-depth, or authoritative answers. VOICORD PTY LTD does not guarantee the accuracy, completeness, or suitability of AI-generated content for any purpose. Users should not rely on AI-generated content for critical decisions, legal advice, medical advice, or other sensitive matters, and must treat such content as reference material only, not as a basis for decision-making. Users are responsible for independently verifying all AI-generated content.
4. Some accounts may be governed by a separate Software Licensing Agreement with VOICORD PTY LTD, which may amend the terms of use. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement.
5. The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. VOICORD PTY LTD is not responsible for any delays, delivery failures, or other damage resulting from such problems.

4. Acceptable Use of the Service

Voicord, its related features, and website must only be used lawfully. VOICORD PTY LTD reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service:

1. To engage in any act that would disrupt the access, availability, and security of Voicord and other VOICORD PTY LTD services, including but not limited to: tampering with, reverse-engineering, or hacking our servers; modifying, disabling, or compromising the performance of Voicord or other VOICORD PTY LTD services; overwhelming, or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources; compromising the integrity of our system, including probing, scanning and testing the vulnerability of our system unless expressly permitted by VOICORD PTY LTD.
2. For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws.
3. To stalk, harass or threaten users and any member of the public.
4. To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with VOICORD PTY LTD or any third party.
5. To access or search any part of the Service, or any other Service owned by VOICORD PTY LTD other than our publicly supported interface, or otherwise allowed for in an applicable Software Licensing Agreement.
6. To post, upload, share, or otherwise circulate content in violation of Voicord's content policy.
7. To use the Service in any way that violates the intellectual property rights of any third party, including but not limited to copying, modifying, or distributing any content without proper authorization.

5. Security and Data Privacy

VOICORD PTY LTD takes your privacy seriously and information provided through your use of the Website and/or Services are subject to VOICORD PTY LTD's Privacy Policy, which is available on the Website. The Privacy Policy also addresses VOICORD PTY LTD's processes, policies, and obligations in respect of Voicord security breaches.

6. Subscription to Use the Service

1. In order to access the Services, you must first purchase a subscription through the Website (Subscription) and pay the applicable fee for the selected Subscription (Subscription Fee). After purchasing a Subscription, you will be considered a member (‘Member’).
2. In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.
3. Before, during or after you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (Account).
4. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to your name, email address, account information, and other contact details, as well as limited payment-related information provided by third-party payment processors (where applicable).
5. You warrant that any information you give to VOICORD PTY LTD in the course of completing the registration process will always be accurate, correct and up to date.
6. Once you have completed the registration process, you will be a registered user of the Website and agree to be bound by the Terms (“User”). As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (Subscription Period).
7. You may not use the Services and may not accept the Terms if you are not of legal age to form a binding contract with VOICORD PTY LTD; or you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
8. Subscriptions automatically renew at the end of each Subscription Period unless cancelled by you before the renewal date. You will be charged the then-current Subscription Fee using your registered payment method on the renewal date. By continuing your Subscription after receiving notice of fee changes, you consent to the new Subscription Fee.

7. Payments

1. Subject to the terms of any applicable Software License Agreement, the Subscription Fee may be paid by all payment methods available on the Website, and may change from time to time.
2. Payments made in the course of your use of Voicord may be made using third-party applications and services not owned, operated, or otherwise controlled by VOICORD PTY LTD. You acknowledge and agree that VOICORD PTY LTD will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for Voicord services.
3. You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.
4. You agree and acknowledge that VOICORD PTY LTD can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription.

8. Refund Policy

VOICORD PTY LTD offers refunds in accordance with the Australian Consumer Law and on the following terms. Any benefits set out in these terms and conditions may apply in addition to consumer's rights under the Australian Consumer Law.

9. Copyright and Intellectual Property

1. The Website, the Services and all of the related products of VOICORD PTY LTD are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by VOICORD PTY LTD or its contributors.
2. All trademarks, service marks and trade names are owned, registered and/or licensed by VOICORD PTY LTD, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a User to: use the Website pursuant to the Terms; copy and store the Website and the material contained in the Website in your device's cache memory; and print pages from the Website for your own personal and non-commercial use.
3. VOICORD PTY LTD does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by VOICORD PTY LTD.
4. VOICORD PTY LTD retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
5. You may not, without the prior written permission of VOICORD PTY LTD and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
6. You agree to indemnify, defend, and hold harmless VOICORD PTY LTD, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your Account (including negligent or wrongful conduct) by you or any other person accessing the Service using your Account. However, you will not be liable for unauthorized access to your Account where you have taken reasonable security measures to protect your Account credentials and have promptly notified VOICORD PTY LTD upon becoming aware of any unauthorized access.

10. General Disclaimer

1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
2. Subject to this clause, and to the extent permitted by law: all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and VOICORD PTY LTD will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), including but not limited to: loss of profit, revenue, business opportunities, contracts, or anticipated savings; loss or corruption of data, files, or recordings; damage to goodwill or reputation; loss arising from business interruption or inability to use the Services; claims, demands, or actions by third parties; or any loss or damage arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
3. Nothing in this clause excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement. Where our liability for breach of a consumer guarantee cannot be excluded but may be limited, our liability is limited to, at our option: (A) in the case of goods, the replacement or repair of the goods or payment of the cost of replacement or repair; or (B) in the case of services, the supply of the services again or payment of the cost of having the services supplied again.
4. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of VOICORD PTY LTD make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of VOICORD PTY LTD) referred to on the Website.

11. Limitation of Liability

1. You acknowledge that the Services are provided as a tool for translation, transcription, AI-assisted summaries, and related functions, and are not intended to directly control or affect your business operations, production processes, or critical business decisions.
2. To the maximum extent permitted by law, VOICORD PTY LTD's total aggregate liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, shall not exceed the greater of: (i) the total Subscription Fees paid by you to VOICORD PTY LTD in the 12 months immediately preceding the event giving rise to the claim; or (ii) AUD $100.
3. You expressly understand and agree that VOICORD PTY LTD, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
4. You acknowledge and agree that VOICORD PTY LTD utilises third-party vendors and service providers for infrastructure, hosting, and related services, and that VOICORD PTY LTD shall not be liable for any loss, damage, or service interruption arising from vendor failures, outages, data breaches, or other incidents beyond VOICORD PTY LTD's reasonable control, provided VOICORD PTY LTD has exercised reasonable care in selecting vendors with industry-standard security practices.
5. Nothing in this clause excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

12. Termination of Contract

1. The Terms will continue to apply until terminated by either you or by VOICORD PTY LTD as set out below.
2. If you want to terminate the Terms, you may do so by: not renewing the Subscription prior to the end of the Subscription Period; providing VOICORD PTY LTD with 14 days' notice of your intention to terminate; and closing your accounts for all of the services which you use, where VOICORD PTY LTD has made this option available to you.
3. Any notices pursuant to the above should be sent, in writing, to VOICORD PTY LTD via the ‘Contact Us’ link on our homepage.
4. VOICORD PTY LTD may at any time, terminate the Terms with you if: you do not renew the Subscription at the end of the Subscription Period; you have breached any provision of the Terms or intend to breach any provision; VOICORD PTY LTD is required to do so by law; the provision of the Services to you by VOICORD PTY LTD is, in the opinion of VOICORD PTY LTD, no longer commercially viable, provided that VOICORD PTY LTD gives you at least 30 days' written notice and provides a pro-rata refund of any unused portion of the Subscription Fee.
5. Subject to local applicable laws, VOICORD PTY LTD reserves the right to discontinue or cancel your Subscription or Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts VOICORD PTY LTD's name or reputation or violates the rights of those of another party.

13. Indemnity

You agree to indemnify VOICORD PTY LTD, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

1. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;
2. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
3. any breach of the Terms.

14. Dispute Resolution

15. Venue and Jurisdiction

The Services offered by VOICORD PTY LTD is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales.

16. Governing Law

The Terms are governed by the laws of New South Wales. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

17. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

18. Force Majeure

VOICORD PTY LTD will not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, civil unrest, government action, power outages, internet or telecommunications failures, or failures of third-party service providers. VOICORD PTY LTD will use reasonable endeavours to resume normal service as soon as practicable.